🔄 Refund & Return Policy

Last Updated: 3 April 2026

At Zaféra, your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 7-day return and refund policy under the terms below.

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1. Eligibility for Returns

You may request a return or refund within 7 days from the date of receiving your order.

To be eligible:

• Item must be unused and in its original condition
• Item must be in original packaging
• Proof of purchase (order confirmation or receipt) is required

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2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

• Opened or used skincare products
• Products damaged due to misuse
• Items not in original condition

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3. Damaged or Incorrect Items

If you receive:

• A damaged product
• A defective item
• The wrong item

Please contact us within 48 hours of receiving your order.

We will arrange:

• A replacement, or
• A full refund (if replacement is not available)

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4. Refund Process

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 working days
• Refunds will be made via the original payment method

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5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping fees are non-refundable

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6. How to Request a Return

To start a return, please contact us:

Zaféra Beauty
Email: support@zafera.my
Phone: +60198717651

Include:

• Order number
• Reason for return
• Photos (if applicable)

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7. Policy Updates

We reserve the right to update this policy at any time.
Changes will be reflected on this page.